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Frequently asked questions
When will my Weee! order be delivered?
Weee! delivery timing depends on your ZIP code and on whether the order uses local grocery delivery, mail-order shipping or third-party seller shipping. Sign in to your Weee! account and open the order to see its details, and contact the Weee! Help Center with questions.
Why did part of my Weee! order arrive separately?
Global+ and Marketplace items ship from third-party sellers under their own shipping policies, so those items can arrive separately from the items Weee! delivers.
What should I do if an item in my Weee! order is missing or damaged?
Contact customer service through the Weee! Help Center from your Weee! account and describe the problem with the order.
Can I see Weee! delivery options before I order?
Yes. After you enter your ZIP code at weee.com, the site shows the delivery options available for your address.
How do I check the status of my Weee! order?
Sign in to your Weee! account at weee.com or in the Weee! app and open the order. For help with a delivery, contact customer service through the Weee! Help Center.
What should I do if my Weee! order is late?
Open the Weee! Help Center from your Weee! account and contact customer service with your order details.
Can I change the delivery address of a Weee! order?
Contact customer service through the Weee! Help Center as soon as possible to ask about changing the delivery address for an order.

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